1. Introduction
Pure In Fresh Foods Private Limited (“Company”, “we”, “our” or “us”) operates vgrow.ai (the “Platform”), comprising our website and any related mobile or web applications. We are committed to protecting the privacy of our users and customers and to handling personal information responsibly. This Privacy Policy describes how we collect, use, share, store, and protect your personal information when you access or use the Platform.
2. Definitions
- Account means a registered profile that grants you access to the Platform.
- Applicable Laws means all laws, rules, regulations and orders of competent authorities in India that apply to our processing of personal information.
- Device means any internet-connected hardware (computer, mobile, tablet) used to access the Platform.
- You or User means any person who accesses or registers on the Platform.
3. Information We Collect
We collect the following categories of information:
- Personal Information: name, email address, phone number, business name, designation and address.
- Demographic Information: location, age range, language preference and employment information that you choose to provide.
- Business Information: details about your business, services, hours, inventory, and customer interactions you connect to or provide on the Platform.
- Commercial Information: billing details, transaction history and subscription plan information.
- Device and Usage Information: IP address, browser type, device identifiers, operating system, referring pages and Platform usage patterns.
- Geo-location Data: approximate location derived from your IP address or provided by you.
- Audio, Video and Electronic Data: images, video, audio and text content you upload, generate or share on the Platform.
- Inferences: insights generated by our AI systems based on the data you submit (for example, performance trends and recommendations).
- Public Domain Information: information you make publicly available on third-party services that you connect to vgrow.ai (such as Google Business Profile).
4. How We Use Your Information
We use your information for the following purposes:
- To create and manage your Account and authenticate access.
- To provide, operate, maintain and improve the Platform, including AI-generated content, Google Business Profile management, website creation and analytics.
- To process payments and manage subscriptions.
- To communicate with you about service updates, customer support, security alerts and administrative messages.
- To send marketing communications about products, features and offers (you can opt out at any time).
- To detect, prevent, and respond to fraud, abuse and security incidents.
- To comply with legal obligations and enforce our Terms.
5. Disclosure of Personal Information
We may share your information with:
- Service Providers: hosting, analytics, payment processors, AI model providers, communications and customer-support vendors, who are bound by contractual confidentiality obligations.
- Business Partners: integration partners (for example, Google) only with your consent and to the extent required to deliver requested features.
- Authorities: government, regulatory or law-enforcement agencies, when required by law or to protect our rights.
- Successors: in the event of a merger, acquisition, financing or sale of assets, subject to standard confidentiality protections.
6. Data Retention
We retain personal information for as long as required to provide the Platform, fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce agreements. When data is no longer needed we delete or anonymise it.
7. Your Rights
Subject to Applicable Laws, you may request to access, correct, update or delete your personal information, withdraw consent, and request a copy of your data. To exercise these rights, write to us at support@vgrow.ai.
8. Information Security
We use industry-standard administrative, technical and physical safeguards to protect personal information, including encryption in transit, access controls, monitoring and regular reviews. No security system is impenetrable; we cannot guarantee absolute security and you remain responsible for safeguarding your account credentials.
9. International Data Transfers
Our servers are primarily located in India. Where data is transferred outside India for processing, we apply safeguards consistent with this Policy and Applicable Laws.
10. Cookies and Tracking
We use cookies, pixels and similar technologies to operate the Platform, remember your preferences, measure performance and personalise content. You can manage cookies through your browser settings; disabling certain cookies may affect Platform functionality.
11. Children's Privacy
The Platform is intended for users aged 18 and older. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will delete it promptly.
12. Updates to this Policy
We may update this Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be notified via the Platform or email.
13. Contact Us
For questions about this Policy or to exercise your rights, contact our Grievance Officer:
- Company: Pure In Fresh Foods Private Limited
- Address: 3-1-91/3, Shivapur Colony, LB Nagar, Hyderabad, 500074
- Email: support@vgrow.ai
- Phone: +91 9908425164